Concentrating on our customers is a central part of our company philosophy. The close-knit network of development, marketing, production, logistics and sales ensures that Schwan-STABILO Cosmetics provides personal, tailor-made customer care.
Short pathways and centralised contacts
Direct contact and short pathways - this maxim shapes our entire operating structure. This includes flat hierarchy and the direct assignment of a central contact to every order. These contacts know the latest status at every stage of the project management – from conception to development, right up to production and packaging decoration. Because customer proximity stands for "full service" at Schwan-STABILO Cosmetics, a sales structure with key accounts and a fixed allocation of regions guarantees a maximum of personalised customer care.
Tailor-made products
Customer proximity begins with customer care and does not end with the product. That’s why we not only offer a broad standard product range with small minimum purchase quantities, but also specialise in catering for individual needs. From modifying existing cosmetic pencils to customer specifications, to developing individual colours or a completely new product, a well-trained team of experts at Schwan-STABILO Cosmetics provides the ideal solution and the right cosmetic pencil for every requirement.